Harbour Village Beach Club is Bonaire’s most exclusive resort featuring the island’s only private beach, a PADI 5-Star Resort Dive center, seaside restaurant, spa, and marina. The boutique resort features 40 luxurious rooms and beachfront suites as well as privately owned residences.
Harbour Village is seeking a Front Desk/Guest Services Agent who will help create a memorable experience for our guests. As a Front Desk Agent, you’ll not only be the person guests rely on to handle front desk transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.
- Be the warm welcome that kicks off a memorable guest experience
- Manage guest requests prior to and during their stay
- Use up-selling techniques to maximize room occupancy & revenue
- Promote resort activities and experiences in the restaurant, dive shop and spa
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, prepare amenities, and provide concierge services
- Handle cash and credit transactions & be fully knowledgeable in the hotel property management system
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
- Help guests with anything from bill issues to local knowledge, and loop in management when necessary
- Take pride in your appearance and place as a resort ambassador
- Provide property tours to industry partners and other guests while being fully versed in accommodation types, rates, rate seasons, and packages
- English (required)
- Proficiency in Dutch and/or Spanish (preferred)Experience & Innate
- 1–3 years in a similar role preferred
- Strong verbal and written communication skills in the English language
- General proficiency with computers
- Strong problem-solving skills
- A warm personality and willingness to learn
- Competitive salary
- Beautiful work environment
If you are ready to join a dynamic team, please submit your CV to firstname.lastname@example.org.
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