Vacancy Front Desk | Guest Services Agent 

Harbour Village Beach Club is Bonaire’s most exclusive resort featuring the island’s only private beach, a PADI 5-Star Resort Dive center, seaside restaurant, spa, and marina. The boutique resort features 40 luxurious rooms and beachfront suites as well as privately owned residences.

Harbour Village is seeking a Front Desk/Guest Services Agent who will help create a memorable experience for our guests. As a Front Desk Agent, you’ll not only be the person guests rely on to handle front desk transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.

Responsibilities:

• Be the warm welcome that kicks off a memorable guest experience
• Manage guest requests prior to and during their stay
• Use up-selling techniques to maximize room occupancy & revenue
• Promote resort activities and experiences in the restaurant, dive shop and spa
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, prepare amenities, and provide concierge services
• Handle cash and credit transactions & be fully knowledgeable in the hotel property management system
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Help guests with anything from bill issues to local knowledge, and loop in management when necessary
• Take pride in your appearance and place as a resort ambassador
• Provide property tours to industry partners and other guests while being fully versed in accommodation types, rates, rate seasons, and packages

Qualifications:

Language(s):

• English (required)
• Proficiency in Dutch and/or Spanish (preferred)Experience & Innate

Qualities:

• 1–3 years in a similar role preferred
• Strong verbal and written communication skills in the English language
• General proficiency with computers
• Strong problem-solving skills
• A warm personality and willingness to learn

Benefits:

• Competitive salary
• Beautiful work environment

If you are ready to join a dynamic team, please submit your CV to careers@harbourvillage.com.