Harbour Village Beach Club is Bonaire’s most exclusive resort featuring the island’s only private beach, a PADI 5 Star Resort Dive center, seaside restaurant, spa, and marina. The boutique resort features 40 luxurious rooms and beachfront suites as well as privately owned residences.
Harbour Village is seeking a Front Desk/Guest Services Agent who will help create a memorable experience for our guests. As a Front Desk Agent, you’ll not only be the person guests rely on to handle front desk transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.
- Be the warm welcome that kicks off a memorable guest experience.
- Manage guest requests prior to and during their stay.
- Use up-selling techniques to maximize room occupancy & revenue.
- Promote resort activities and experiences in the restaurant, dive shop and spa.
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
- Handle cash and credit transactions & be fully knowledgeable in the hotel property management system.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Help guests with anything from bill issues to local knowledge, and loop in management when necessary.
- Take pride in your appearance and place as a resort ambassador.
- Provide property tours to industry partners and other guests while being fully versed in accommodation types, rates, rate seasons, and packages.
- English (required).
- Proficiency in Dutch and/or Spanish (preferred).
Experience & Innate Qualities:
- 1-3 years in a similar role preferred.
- Strong verbal and written communication skills in the English language.
- General proficiency with computers.
- Strong problem-solving skills.
- A warm personality and willingness to learn.
- Competitive salary.
- Beautiful work environment.
If you are ready to join a dynamic team, please submit your CV to [email protected].
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